Service

Dedicated to your cabling needs

At Selsor, service is about more than ensuring you receive the right optical fibre cables & systems and copper cabling products at the right time, it is about placing you at the core of our business.  This drives us to provide you with optical fibre cables & systems and copper cables that you need, delivered how you choose, when you require and always with a service you will enjoy.

Selsor Customer Charter

• Our cables will meet your environmental and performance requirements at an optimal cost.
• We will work collaboratively with you to understand your supply chain and installation requirements.
• We will always aim to ensure stock availability.
• We will continually invest in R&D, to develop cables in partnership with you, according to your needs.
• We will ensure that cable is delivered in the right quantity, at the right time, to the right place as efficiently as possible.
• We will always respond promptly, knowledgably and courteously.
• We aim to continually listen to you, with feedback being our most valuable resource and importantly use this information to improve our service to you.
• Selsor commit to a 25 year warranty on structured copper cable systems and optical fibre cable systems and a 2 year warranty on all other products.

Our commitment to you

Our customer-centric approach is used within our operations, logistics, marketing and sales teams, not just our customer service department.  We aim to create a positive customer experience for you before, during and after your orders have been processed.